When an auto-generated email (e.g. an out-of-office reply carrying Auto-Submitted: auto-replied or X-Auto-Response-Suppress: AutoReply/All) is received on an existing helpdesk ticket, the ticket stage must not be advanced automatically to avoid treating bot replies as genuine partner responses.
This module integrates helpdesk_ticket_partner_response with mail_autogenerated_header by overriding _skip_ticket_stage_update_from_autoreply to detect such headers and suppress the stage update.
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This module is maintained by the OCA.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
This module is part of the OCA/helpdesk project on GitHub.
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